AOG

AOG cases cannot be delayed: as soon as an aircraft is grounded, we prioritize your shipment – 24/7, 365 days a year. A dedicated AOG desk immediately takes over scheduling, compares routes and capacities in real time, and selects the fastest option: on-board courier, next flight out, direct transport, or charter. At the same time, we coordinate pickup, security checks, export formalities, and notify handling agents as well as line or base maintenance for the handover.

Transparency is crucial. That's why you receive proactive status updates from the outset with clear ETAs, milestones, and proof of delivery. In the event of irregularities, we intervene within minutes and secure alternative flights to minimize downtime. We treat critical components such as avionics, engine and landing gear parts, and special tools with priority handling, documented transfers, and seamless tracking.

Our goal is “door-to-wing” in record time. A dedicated contact person manages all parties involved end-to-end and ensures that materials arrive on time at the gate, hangar, or any other desired location. This allows us to measurably reduce AOG costs, get your fleet back into rotation quickly, and ensure operational readiness—reliably, compliantly, and at maximum speed.